1) How to Order (Pre-Order/ In-Stock)?

 

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** Please read Shipping & Delivery for more information. Shipping Fee is NOT INCLUDED for International Customers. Free Shipping is applicable for Singapore Customers. Flat Rate for Malaysia Customers.

Please refer to Ordering for more information.

FREQUENTLY ASK QUESTIONS

*Due to the current situation of COVID-19, please expect some delays to your orders as we are trying our best to deliver your orders to you. 

 

 

2) Do you ship to international Collectors?

Yes, we do ship all of our products internationally.

3) Shipping fees are included in the listing?

We offer free delivery options to the Collectors in Singapore. For Collectors in Malaysia, we only charge a flat rate of S$20 (W.M)/ S$30 (E.M).

For International Collectors, shipping fees are not included in the product listing. Once your order is ready for shipment, we will contact you for the shipping fees charged by the parcel service provider. For more information, please refer to Shipping & Delivery.

4) All the products are new?

Yes, all the products are new. Unless stated in the product page.

5) All the products are genuine?

Yes, all the products are genuinely produced by the respective manufacturers/ studios.

6) Does it mean that my order is fulfilled if I made the payment?

It depends. Under some circumstances, the product in your order might be Out of Stock or Pre-Order is closed. Under this case, we will contact you for the alternative solutions. By default, you may choose to use the same amount of money to purchase the other products in GK Figure. Otherwise, we will provide a Full Refund to you. 

 7) What is the different of Pre-Order and In-Stock?

Pre-Order: The product is not ready and yet produced. There will be an estimated completion date in the product page.
In-Stock: The product is ready for shipment.

8) Why is there an estimated completion date for Pre-Order products?

Most of the products listed are GK (Garage Kits) Figurines/ Collectibles. When there is an order made, the product is handmade individually and go through strict Quality Control procedures to ensure its perfection before delivery. Hence, all these aspects is consuming a lot of time and slow down the production.

9) Can I cancel my order (Pre-Order/ In-Stock)?

You may choose to cancel your order from us. However, there will be no refund for the payments made. The products in the canceled orders will be relisted in GK Figure for Sale again.

10) Why is there a deposit for Pre-Order products?

Pre-Order products are referring to products that are not yet produced. And the Distributor/ Manufacturer may request for an amount of deposit to ensure that Customer is willing to wait for the product to be ready. Customer will need to settle all the payments/ balance/ shipping fees before we ship the order. Failing to do so will result in product being relisted in GK Figure for Sale again and the deposit paid will be forfeited and non-refundable.

11) What happen if I received a defect/ damaged item?

GK Figure take extreme care in packaging and item handling to minimize the risk of damaging the item. Unfortunate event might still happen even with safety measure in place. Almost all of our figures are made with resin which is fragile and brittle in nature. Hence, there is a risk of damaging the parts and customer is accept and adhere to this risk while GK Figure will be responsible for the damage. Some parts might be damaged during transit or during shipping. Customer is advised to contact us with pictures as prove within 24 hours for us to escalate the issue. The studio/ manufacturer may provide some assistance for some cases. Please note that customer will be responsible for all the shipping fee. The last resort will be filing a complaint with the shipping company. 

12) Can I use Freight Forwarder or my own Shipping Carrier?

We do not support freight forwarder or own shipping carrier for now. GK Figure will not be responsible for any damages or lost the customer suffer if they choose to do it with/ without informing us. 

13) Can I deliver to PO Box (Post Office Box)/ APO (Army Post Office)/ FPO (Fleet Post Office)/ DPO (Diplomatic Post Office)?

No, all of our shipping/ delivery Partners do not support PO Box/ APO/ FPO/ DPO. Please contact us immediately if you accidentally used any of it as your Shipping Address. The Shipping Address can not be change once the shipping has been arranged. The items will be shipped back to us with reject and customer will have to repay the shipping/ delivery fees.

+ Information for COVID-19

Please contact us.

 

1) International Shipping Information

GKU ships internationally. Hence, Collectors are welcome to order from us regardless of your Country of Residence. Please click here for the full list of Countries we ship to.

Please note that Shipping Fees are NOT INCLUDED in all of the orders, unless stated otherwise. We will contact the Customer for the shipping fees quoted by our Partnered Parcel Service Provider. Customer will receive an email with shipping information (with tracking information) when the order is dispatched by our Partnered Parcel Service Provider. Tracking information may takes a few days to appear at the Parcel Service Provider database.

Generally, shipping to international address will take 3 – 21 business days depending on the Country of Residence. However, it depends on the mode of shipment selected by the customer.

2) Custom Taxes/ GST/ VAT

Under certain circumstances, some countries might impose certain custom charges, fees, or taxes for the goods that flow through its border. Please not that it is customer’s responsible to pay for it, GK Figure will not be held responsible for all the border related charges, fees, or taxes. Customers are advised to check with the relevant Government Agencies/ Authorities for the related concerns before placing any order with GK Figure.

3) Shipping Fees (For Singapore’s Customers ONLY) – Updated 8 October 2020

For orders made on or before 8 October 2020 are not affected.

Multiple Delivery methods is made available for Singapore Collectors. For parcel with Actual Weight/ Volumetric Weight (VW)** of less than or equal to 30KG, please refer to the table below.

 Delivery Method Shipping Fee (S$)
Melbourne Metro areas Free Standard Delivery FREE
Self Collection at Warehouse FREE
   
Others Rate to be calculated when product is ready for delivery

For parcel with Actual Weight/ Volumetric Weight (VW)** of more than 30KG, we will contact the Customers with the following options. Customers may choose to self collect at Woodlands or a flat rate of S$20 for Standard Delivery. Please refer to the table below.

 Delivery Method Shipping Fee (S$)
Self Collection at Woodlands FREE
Standard Delivery S$20 (Flat Rate)
Others Rate to be calculated when product is ready for delivery

4) Shipping Fees (For Malaysia’s Customers ONLY) – Updated 8 October 2020

For orders made on or before 8 October 2020 are not affected.

Multiple Delivery methods is made available for Malaysia Collectors. For parcel with Actual Weight/ Volumetric Weight (VW)** of less than or equal to 30KG, please refer to the table below.

 Delivery Method Shipping Fee (S$)
West Malaysia Standard Delivery S$20 (Flat Rate)
East Malaysia Standard Delivery (major towns/ cities) S$30 (Flat Rate)
Others Customer to prepay the flat rate of S$20 (W.M)/ S$30 (E.M). We will deduct the prepaid amount after actual shipping fee is calculated.

For parcel with Actual Weight/ Volumetric Weight (VW)** of more than 30KG, please refer to the table below.

 Delivery Method Shipping Fee (S$)
West/ East Malaysia Standard Delivery Customer to prepay the flat rate of S$20 (E.M)/ S$30 (W.M). We will deduct the prepaid amount after actual shipping fee is calculated.
Others Customer to prepay the flat rate of S$20 (E.M)/ S$30 (W.M). We will deduct the prepaid amount after actual shipping fee is calculated.

5) Shipping Fees (For International’s Customers)

GK Figure ships all of our products internationally. Please note that Shipping Fees are NOT INCLUDED in all of the orders, unless stated otherwise. Do enter your Shipping Address correctly as we will be calculating the Shipping Fees based on the address provided in your order.

Please use Singpost Speedpost Calculator to calculate the estimated shipping fee. In order to provide the best and cheapest shipping options, we may use a different shipping companies. For complete Postage Rate Table, please refer to Singpost Speedpost Brochure. Alternatively, refer to the table below for estimated Shipping Fees.

 Volumetric Weight (VW)/ Actual Weight Estimated Shipping Fee (S$)
0.1kg – 10kg 30 – 400
10.01kg – 20kg 200 – 600
20.01kg – 30kg 300 – 830
30kg and above 450 ++

Some countries might have higher Shipping Fees than another. The Volumetric Weight/ Dimension (L x W x H) of the parcel contribute to the high shipping fee usually. The bigger the size of the parcel, the higher the shipping fee. Please refer to the table below for estimated shipping fee based on countries/ regions.

 Countries/ Regions Estimated Shipping Fee ($ – $$$$$)
ASEAN $
Major Asian Countries/ Australia/ New Zealand $$ – $$$
Europe/ U.S/ Canada $$$ – $$$$
Middle East $$$$$
Others $$$$$

6) Delivery Information

Customer should ensure their availability for order delivery. Failing to do so, local Parcel Service Provider might charge a re-delivery fee for each delivery attempt. This fee is to be payable by the Customer and GK Figure held no responsible for it.

Need more information? Feel free to contact us. 

*Business Days refer to Monday to Friday, 9am – 5pm, excluding Singapore national holidays.

**Volumetric Weight (a.k.a Dimensional Weight) is a standard pricing technique implemented by commercial freight companies. The shipping fee is affected by both dimensions (Weight x Length x Height / 5000) and Actual Weight, the heavier will be used for shipping fee calculation.